Operations Director | Columbus, OH
COMPANY OVERVIEW
Our client is seeking a dynamic Operations Director to lead the operations of University District Gateway, a vibrant mixed-use destination at the heart of The Ohio State University campus area. This role is ideal for a seasoned facilities leader who thrives in a fast-paced environment, values collaboration, and is committed to delivering exceptional tenant and guest experiences.
As Operations Director, you will oversee all building systems, facilities maintenance, and vendor relationships, ensuring that University District Gateway is maintained to the highest standard. You’ll work closely within a small, collaborative team while also serving as a key point of contact for the property owner and high-level lessees.
RESPONSIBILITIES
· Lead the operations team (Chief Engineer, Maintenance Technician, Operations Manager) with a focus on performance, accountability, and professional growth
· Oversee the maintenance and operation of all mechanical, electrical, plumbing, HVAC, fire protection, and building automation systems.
· Direct custodial, landscaping, and tenant construction review across retail, office, and common areas.
· Serve as the primary operations liaison to ownership (public entity), high-level lessees, and the GM/Steiner team, ensuring clear, timely, and professional communication.
· Work seamlessly with a small team dynamic, supporting cross-functional collaboration and strong internal communication.
· Develop and manage preventative maintenance programs for all major systems.
· Manage vendor contracts, ensuring compliance with ownership guidelines and cost efficiency.
· Support long-range planning and budgeting for major capital replacements and improvements.
· Model a customer-first approach with tenants, ensuring a professional, solution-oriented experience.
· Maintain accurate inventory and ensure all tools and equipment are safe and functional.
REQUIREMENTS
· 10+ years of facilities operations leadership experience, preferably with mixed-use or Class A properties.
· Deep expertise with mechanical, electrical, plumbing, HVAC, fire protection, and building automation systems.
· Strong technical skills, including preventative maintenance systems, work order software, and Microsoft Office.
· Proven ability to work within a small team environment while balancing big-picture operational goals.
· Skilled at managing owner communications with professionalism, diplomacy, and clarity.
· Excellent communication, problem-solving, and decision-making skills.
· Professionalism, diplomacy, and the ability to balance multiple priorities.
· Play a key leadership role at University District Gateway—a high-profile retail, dining, office, and entertainment destination in the OSU campus district.
· Be part of a tight-knit, collaborative team dedicated to creating a best-in-class tenant and guest experience.
· Competitive salary and benefits package.
· Opportunity to make a long-term impact on the success and reputation of one of Columbus’ most dynamic mixed-use properties.
· Full-time, on-site position (primarily Monday–Friday, 9:00 am–6:00 pm, with occasional evenings/weekends).
· Active, hands-on role requiring both office and field presence.
· Must be able to lift up to 75 lbs and perform physical tasks as needed.
· Occasional travel required.
To apply or learn more, please contact:
Vivi Lamb, Principal
Colin McKenzie Consulting HR
P: 312.859.9175 | E: vivi.lamb@cmc-hr.com