Title: Operations Director
Location: Coastal, AL (*Relocation provided)
Reporting to the General Manager, the Operations Director is responsible for the overall operations of the shopping center, ensuring a safe, efficient, and well-maintained environment. This role focuses on driving operational excellence, managing capital projects, and optimizing Net Operating Income (NOI) while maintaining high standards across the property.
Key Responsibilities
• Oversee daily operations, including maintenance, construction coordination, safety, housekeeping, and vendor services
• Support development and execution of budgets, financial forecasts, and 5-year capital plans
• Manage capital projects, including planning, bidding, and execution of property improvements
• Drive profit center performance across CAM, utilities, parking, and short-term leasing
• Maintain building systems and ensure preventative maintenance programs are in place
• Lead vendor procurement, contract management, and performance oversight
• Ensure high standards across common areas, landscaping, and overall property appearance
• Enforce safety and compliance programs, including OSHA and risk mitigation standards
• Respond to operational issues and emergencies, ensuring minimal disruption to operations
• Build strong tenant relationships, conduct regular store visits, and support tenant needs
• Partner with internal teams on construction, tenant coordination, and operational initiatives
• Support community engagement efforts, events, and property-level programs
Qualifications
• Bachelor’s degree in business or related field
• 5–7 years of operations management experience, preferably in commercial real estate or retail
• Experience managing budgets, capital projects, and vendor relationships
• Strong leadership, communication, and organizational skills
• Ability to travel up to 15% and work a flexible schedule as needed
• Valid driver’s license required
*The full job description will be shared during the interview process.
To apply or learn more, please contact:
Vivi Lamb, Principal
Colin McKenzie Consulting
HRP: 312.859.9175 | E: vivi.lamb@cmc-hr.com